Need help?
Email tallysupport@dylan.so for private support. Include what happened, your iPhone model, iOS version, and Tally version. Never send passwords, payment information, your Apple ID, food logs, health information, photographs, or full receipts unless support specifically asks for a safe and necessary detail.
GitHub issues are public. Do not include personal, nutrition, health, purchase, receipt, or image data there.
Common questions
How do I restore Tally Pro?
Open Tally, go to Settings, open Tally Pro, and choose Restore purchases. Make sure the device is signed in to the Apple ID used for the original purchase.
How do I manage or cancel my subscription?
Open iPhone Settings, tap your name, choose Subscriptions, then select Tally. You can also manage subscriptions from your App Store account screen.
Why is an AI estimate inaccurate?
AI estimates can misunderstand a product, portion, drink, side, recipe, or regional menu. Answer any clarification question, review the separate foods and nutrition values, and edit them before adding the meal.
Why will a photo not scan?
Use a well-lit, close image with the whole meal visible or menu text in focus. Check your connection and try again. Daily scan limits and temporary provider outages can also prevent analysis.
Are camera photos saved to my library?
No. A photo taken inside Tally is held for review and analysis but is not saved to your camera roll. Tally resizes and re-renders the image before upload to remove metadata.
Where is my food log stored?
Your food log, saved foods, saved meals, goals, and preferences are stored locally on your iPhone. Removing the app removes its local data, subject to any device backups managed by Apple.
How do I request an App Store refund?
Apple handles purchases and refunds. Submit a request at reportaproblem.apple.com.
Privacy questions
Read the Privacy Policy for details about local records, AI descriptions, photographs, regional context, App Attest, and subscription processing. For a private question or deletion request, email tallysupport@dylan.so.